Terms & Conditions

Welcome to Kohenor (kohenor.com). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or making a purchase.

1. About Kohenor

Kohenor Ltd is a company registered in England and Wales under company number 15222831. We operate an online store selling health and wellness products to customers worldwide.

Registered Address: [Insert your registered office address]
Contact Email: info@kohenor.com
Customer Support: support@kohenor.com

2. Acceptance of Terms

By:

• Accessing or browsing our website
• Creating an account
• Placing an order
• Using our services in any way

You acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy.

If you do not agree with these Terms, you must not use our website or services.

3. Eligibility

Age Requirement: You must be at least 18 years old to use our website and purchase products. By placing an order, you represent that you are 18 or older.

Geographic Restrictions: We primarily serve customers in the United Kingdom, European Union, United States, and select other countries. We reserve the right to refuse service to any location at our discretion.

Legal Capacity: You represent that you have the legal capacity to enter into binding contracts under applicable law.

4. Account Registration

Creating an Account

You may create an account to enjoy benefits such as faster checkout, order tracking, and personalized recommendations. Account creation is optional—you can also checkout as a guest.

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Not share your account with others
• Notify us immediately of any unauthorized access

Account Responsibilities

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activity
• We are required to do so by law

You may delete your account at any time by contacting support@kohenor.com.

5. Orders and Payment

Placing an Order

When you place an order:

1. You make an offer to purchase products at the listed price
2. We send an order confirmation email (this is NOT acceptance of your offer)
3. We accept your offer when we ship the products (shipping confirmation email)
4. A binding contract is formed at the point of shipment

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent or unauthorized transactions
• Restrictions on quantities available for purchase

Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay, Google Pay
• Other methods as displayed at checkout

Payment Processing: Your payment is processed immediately upon order placement. By providing payment information, you authorize us to charge the full order amount.

Payment Security

All payment transactions are processed securely through PCI-DSS compliant payment gateways. We never store complete credit card numbers on our servers.

6. Pricing and Currency

Prices

All prices are displayed in:

• GBP (£) for UK customers (VAT inclusive)
• EUR (€) for EU customers (VAT inclusive where applicable)
• USD ($) for US customers

Prices are subject to change without notice. The price applicable is the price displayed at the time you place your order.

Taxes and Duties

UK Customers: All prices include UK VAT at the applicable rate.

EU Customers: Prices generally include VAT/duties for most EU countries. In rare cases, additional charges may apply—see our Customs Information Page.

US Customers: Prices do not include state sales tax or import duties. Orders under $800 typically qualify for duty-free importation (de minimis exemption).

Other Countries: Customs duties and import taxes may apply and are the customer’s responsibility.

Pricing Errors

If we discover a pricing error after you’ve placed an order:

• We will inform you and give you the option to proceed at the correct price or cancel
• If you choose to cancel, we will issue a full refund
• We are not obligated to honor pricing errors

7. Shipping and Delivery

Shipping Regions

We ship to the United Kingdom, European Union, United States, and select other countries. Shipping availability and costs are calculated at checkout based on your delivery address.

Delivery Times

Estimated delivery times:

• UK: 8-15 business days
• EU: 10-20 business days
• USA: 12-25 business days
• International: 15-30 business days

These are estimates, not guarantees. Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated based on destination and order weight/value. Free shipping is available on orders over:

• £50 to UK
• €55 to EU
• $60 to USA

Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once delivered to your address.

Tracking

We provide tracking information for all orders. You will receive tracking details via email once your order ships.

For full shipping details, see our Shipping & Delivery Policy.

8. Returns and Refunds

We offer a 30-day satisfaction guarantee on all products.

Return Eligibility

You may return products within 30 days of delivery if:

• Products are unopened and in original packaging (for supplements/ingestible products)
• Products are unused and in resellable condition
• You initiate the return within 30 days of delivery

Non-Returnable Items

The following cannot be returned for health/safety reasons:

• Opened supplements, vitamins, or ingestible products
• Used or opened skincare/beauty products (unless defective)
• Products marked as “Final Sale” or “Clearance”

Defective or Damaged Products

If you receive defective or damaged products:

• Contact us immediately at returns@kohenor.com
• We provide free return shipping
• Choose full refund or replacement

Return Process

1. Email returns@kohenor.com with your order number
2. We provide return instructions and address
3. Ship item securely (customer pays return shipping for change-of-mind returns)
4. Refund processed within 5-10 business days of receiving your return

Refund Method

Refunds are issued to your original payment method. We refund:

• Product price: Always refunded
• Original shipping: Refunded only if item was defective/incorrect

For complete return details, see our Returns & Refunds Policy.

UK/EU Consumer Rights

Nothing in these Terms affects your statutory rights under:

• UK Consumer Rights Act 2015
• EU Consumer Rights Directive
• Distance Selling Regulations

UK/EU customers have a 14-day cooling off period to cancel orders for any reason (in addition to our 30-day guarantee).

9. Product Information

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

• Product images are for illustration; actual products may vary slightly
• Colors may appear differently on different screens
• We do not guarantee that descriptions are error-free or complete

Health Disclaimers

Product Availability

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

10. Prohibited Uses

You agree NOT to:

• Use our website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of our website
• Use automated tools (bots, scrapers) to access our website
• Copy, reproduce, or distribute our content without permission
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Resell products commercially without our written consent
• Post harmful, offensive, or illegal content

Violation of these prohibitions may result in account termination and legal action.

11. Intellectual Property

Our Rights

All content on kohenor.com, including but not limited to:

• Text, graphics, logos, images, videos
• Product descriptions and photographs
• Website design and layout
• Software and code

…is owned by or licensed to Kohenor Ltd and protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

• Modify or copy our content
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Transfer content to another person

Trademarks

“Kohenor” and our logo are trademarks of Kohenor Ltd. You may not use our trademarks without our prior written consent.

12. Disclaimers

Some jurisdictions do not allow exclusion of implied warranties, so some of the above may not apply to you.

13. Limitation of Liability

Exceptions: Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

14. Indemnification

You agree to indemnify, defend, and hold harmless Kohenor Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our website or products
• Your violation of any third-party rights
• Any fraudulent or illegal activity

15. Dispute Resolution

Informal Resolution

Before pursuing formal dispute resolution, please contact us at legal@kohenor.com to attempt to resolve the matter informally. Most concerns can be resolved quickly through communication.

For UK/EU Customers

If informal resolution fails:

• UK customers may use the Centre for Effective Dispute Resolution (CEDR) or pursue claims in UK courts
• EU customers may access the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

For US Customers

Arbitration Agreement: Any dispute arising from these Terms or your use of our website/products shall be resolved through binding arbitration rather than in court, except:

• Small claims court actions (under $10,000)
• Injunctive relief for intellectual property infringement

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Class Action Waiver: You agree that disputes will be resolved on an individual basis. You waive the right to participate in class actions, class arbitrations, or representative actions.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Jurisdiction:

• UK/EU customers: Courts of England and Wales have jurisdiction (subject to mandatory consumer law protections in your country)
• US customers: Subject to arbitration agreement above
• Other countries: Courts of England and Wales

17. Changes to These Terms

We may update these Terms from time to time. When we make changes:

• We will update the “Last Updated” date
• For material changes, we will notify you via email or website notice
• Continued use of our website after changes constitutes acceptance

We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Kohenor Ltd regarding use of our website and purchase of products.

18. Contact Information

If you have questions about these Terms, please contact us:

Kohenor Ltd
Company Registration: 15222831 (England & Wales)
Registered Address: [Insert registered office address]

Email Contacts:
General Inquiries: info@kohenor.com
Customer Support: support@kohenor.com
Legal: legal@kohenor.com

These Terms & Conditions are effective as of February 1, 2025