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Kohenor.

Remote Dispatch Services

Trained taxi and rideshare dispatchers, remote from Pakistan.

A remote dispatch desk with six years' experience on iCabbi, Autocab, and TaxiCaller — already serving fleets in Canada, the USA, the UK, and elsewhere. 24/7 cover, night shifts filled without paying local wages, and a team that knows the systems before day one.

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01 / 04 · What's included

Built properly, handed over cleanly.

  • Trained dispatchers on iCabbi, Autocab, and TaxiCaller
  • 24/7 coverage with night-shift specialists
  • Live phone answering, booking entry, and driver management
  • Handling of no-shows, complaints, and account queries
  • Weekly performance reporting on call volume, wait times, and complaints
  • Back-office admin: invoice entry, driver onboarding, account creation

02 / 04 · How it runs

Four steps. No surprises.

  1. 01
    Discovery
    System (iCabbi/Autocab/TaxiCaller), shift hours, and escalation rules — pinned down before day one.
  2. 02
    Trial week
    One-week paid trial with the actual dispatchers who'll be on your account. If it doesn't fit, we part ways cleanly.
  3. 03
    Onboarding
    Written playbook, escalation contacts, and shadowing with your existing team before going solo.
  4. 04
    Operate
    Live coverage on the agreed hours with weekly reporting and a single named account lead.

03 / 04 · Spec

Live within 1–2 weeks, typically.

Best for
Fleets that need overnight cover, extra capacity at peak, or a full remote desk without local hiring.
Stack
iCabbiAutocabTaxiCallerWhatsApp BusinessSlack

04 / 04 · Start

Have a Dispatch project?

Send a short brief and you'll get scope, timeline, and a straight answer — before any invoice.

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See it running on Kohenor News ↗

Sub-services

8 areas

iCabbi Dispatch

Full iCabbi workstation coverage — bookings, live dispatch, driver messaging.

  • Booking entry from phone, app, and web channels
  • Driver zone allocation and manual reassignment when the algorithm slips
  • Escalations back to fleet owner via WhatsApp or Slack, not lost in a queue

Autocab Dispatch

Autocab Ghost and PCM operation from a remote desk.

  • PCM screen coverage during your peak or overnight windows
  • Ghost job pickup for missed area coverage
  • Fleet-wide comms handled the same way as an in-house dispatcher

TaxiCaller Dispatch

TaxiCaller console operation for smaller and mid-size fleets.

  • Booking triage from customer app to driver in seconds
  • Wait-time monitoring and proactive customer callbacks
  • Shift handovers with a written log — nothing gets 'forgotten'

Night-Shift Coverage

Overnight cover so local dispatchers can go home, no service gap.

  • Pakistan-time night shift lines up with UK/EU/US evening rush
  • Dedicated night team, not the day team pushed into overtime
  • Same procedures, same escalation paths, no drop in quality after midnight

Customer Service & Complaints

Handling passenger complaints, refunds, and follow-up calls.

  • First-line response by phone, email, and app chat
  • Structured triage — resolve, refund, or escalate — with a paper trail
  • Root-cause tags fed back to the fleet weekly

Driver Management

Onboarding new drivers, licensing checks, and daily driver support.

  • Document collection and licence verification workflow
  • Daily driver hotline — sick, late, off-app, needs help
  • Simple metrics: acceptance rate, cancellations, on-time performance

Back-Office Admin

Booking corrections, account creation, and invoicing entry.

  • Corporate account setup and monthly billing pack preparation
  • Booking corrections and refund processing
  • Weekly cash and card reconciliation for owner-driver fleets

Performance Reporting

Weekly reports on the numbers that actually move fleet economics.

  • Bookings by hour, wait time, and no-show rate
  • Driver acceptance, cancellation, and utilisation
  • Complaint volume, resolution time, and top root causes

How it runs

  1. 01
    Discovery
    System (iCabbi/Autocab/TaxiCaller), shift hours, and escalation rules — pinned down before day one.
  2. 02
    Trial week
    One-week paid trial with the actual dispatchers who'll be on your account. If it doesn't fit, we part ways cleanly.
  3. 03
    Onboarding
    Written playbook, escalation contacts, and shadowing with your existing team before going solo.
  4. 04
    Operate
    Live coverage on the agreed hours with weekly reporting and a single named account lead.

Questions

Canada, the USA, the UK, and a handful of others — the trained team has six years on these systems. Time zone is not an obstacle; we're used to running overnight for Europe and North America.