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About
ORDER INFORMATION
What is my order status?
To check your order status, log in to your Kohenor account and visit the "Order History" section. There, you'll find real-time updates on your order's progress, from confirmation to shipment and delivery. You'll also receive email notifications at each stage of the process. You can visit here for checking your orders : https://kohenor.com/my-account/orders/
Why are you not accepting my credit card?
We apologize for any inconvenience. Credit card rejections can occur for various reasons, such as insufficient funds, expired card, or a security issue. Please double-check your card details for accuracy. If issues persist, contact your card issuer or try an alternative payment method.
What payments do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Choose the option that suits you best during the checkout process.
When will my credit card be charged?
Your credit card will be charged immediately upon the completion of your order. This ensures a swift processing of your purchase and timely delivery of your digital or physical products.
What is PayPal Credit?
PayPal Credit is a financing option that allows you to buy now and pay over time. It offers promotional financing options, subject to approval. During checkout, you can choose PayPal Credit as a payment method and explore the available financing offers.
How will the charge show up on my credit card?
Charges on your credit card statement will appear as "Kohenor" followed by the amount corresponding to your purchase. If you have any concerns or don't recognize a charge, please contact our customer support for assistance.
Should I put spaces or dashes in the credit card number?
No, please enter your credit card number without spaces or dashes. Input the digits consecutively to ensure a smooth transaction.
Can I order without a credit card?
Certainly! In addition to credit cards, we accept alternative payment methods such as PayPal, providing you with flexibility in completing your purchase without the need for a credit card.
About
SHIPPING
Do I need to enter a shipping address for digital products?
No shipment is required, as our digital products are accessible indefinitely. During checkout, you'll be prompted to confirm your email address for digital delivery. Your access details will be sent to this email.
Can I pay with PayPal and credit cards?
Absolutely! You can conveniently pay for your digital products using both PayPal and major credit cards for a seamless checkout experience.
Do I need to enter a shipping address for digital products?
No shipping is required for digital products. During checkout, ensure your email address is accurate, as this is where we'll send your access details. Digital products are yours to use indefinitely.
Is selling to others authorized?
No, selling to others is not authorized. Your purchase grants you personal access to the digital products, and sharing or resale is strictly prohibited.
Can I order without a credit card?
Certainly! In addition to credit cards, we accept alternative payment methods such as PayPal, providing you with flexibility in completing your purchase without the need for a credit card.
About
RETURNS & CANCELLATION
What is your return policy?
We understand the nature of digital products, and therefore, we don't typically process returns. However, if there's a mistake in delivering the exact file you ordered, we'll ensure to correct it promptly. Human errors can occur, and we appreciate your understanding.
How can I initiate a return or cancellation for my order?
While returns are not standard for digital products, if you encounter an issue with the delivered files, please reach out to our customer support. We're here to assist in resolving any discrepancies and ensuring you get the correct products.
Is there a time limit for returns or cancellations?
While returns are not accepted, if you encounter any discrepancies in the files you've received, please notify us as soon as possible so we can address the issue promptly.
Can I modify or cancel my order after it has been placed?
Due to the digital nature of our products, orders cannot be modified or canceled once completed. We recommend carefully reviewing your selection before confirming your purchase.
What should I do if I receive a damaged or defective product?
If you believe you've received a file different from what was described, please contact us immediately. We'll address the issue and provide you with the correct file.
Can I exchange an item instead of returning it for a refund?
While traditional exchanges may not apply to digital products, we'll ensure you receive the correct files and address any discrepancies promptly.
What information do I need to provide when requesting a return or cancellation?
When reporting an issue, please provide your order details, including the order number and a brief description of the problem. This will help us expedite the resolution process and ensure your satisfaction.