Free Worldwide Shipping — Always
Every Kohenor order ships worldwide with full tracking included and zero delivery fees. The price you see is the total price you pay.
Shipping to Your Region
Select your region below for estimated delivery times and carrier information.
We deliver to all UK postcodes including England, Scotland, Wales, Northern Ireland, and offshore islands. No hidden fees — VAT is always included in the displayed price. Some remote postcodes may experience slightly extended delivery times.
We ship to all EU member states including Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Portugal, and more. Due to post-Brexit regulations, some shipments may require customs clearance — we handle all documentation and use customs-friendly carriers to ensure smooth delivery.
We deliver to all 50 US states including Alaska and Hawaii. PO Boxes are accepted for most products. Packages under $800 typically clear US customs without additional fees (de minimis threshold). USPS tracking becomes active once your package enters the United States.
We ship to Canada, Australia, New Zealand, UAE, Japan, Singapore, South Korea, Switzerland, Norway, and many more countries worldwide. International customers are responsible for any import duties or taxes imposed by their destination country. We provide all required customs documentation with every shipment.
From Order to Doorstep
Here's exactly what happens after you place your order.
Order Confirmed
You receive an instant confirmation email with your order number. Our team begins processing immediately.
Packed & Quality Checked (1–3 business days)
Your items are carefully packed with protective materials and pass a quality check before leaving our facility.
Shipped — Tracking Link Sent
You receive a shipping confirmation email with your full tracking number and carrier details.
In Transit
Track your order in real time via our Track Order page. Updates are provided as your package moves through each stage. Note: tracking may show gaps during customs clearance — this is completely normal.
Delivered
Your order arrives at your door. If anything isn't right, our 15-day return policy has you covered.
Common Questions
Quick answers about delivery, tracking, and customs.
Yes — every order, every destination, no minimum spend. There are no delivery fees at checkout. The price shown on the product page is the exact total you pay.
We partner with Royal Mail, DHL, DPD, FedEx International, and USPS depending on your location. Carrier selection is optimised automatically for the fastest and most reliable route to your destination.
UK orders include VAT with no extra charges. US orders under $800 are typically exempt under the de minimis threshold. EU shipments usually clear without issue. For other countries, import duties are determined by your local customs authority and are outside our control — worth checking before ordering if your country has low import thresholds.
Tracking gaps of 3–7 days are completely normal during international customs processing. If your tracking shows no movement for more than 10 business days, email support@kohenor.com and we'll investigate immediately.
If your order hasn't shipped yet, email support@kohenor.com straight away and we'll update it. Once dispatched, address changes require carrier-specific procedures and may not always be possible.
We offer a 15-day return window from the date of delivery. If you're not satisfied for any reason, visit our Returns & Refunds page for full instructions or email returns@kohenor.com.
Questions about your delivery?
Our support team responds within 24 hours and is happy to help with tracking, delivery estimates, or anything else.