Shipping & Delivery Information
Fast, reliable shipping to customers worldwide. Track your wellness products from our warehouse to your door.
Quick Facts
- Free shipping on orders over £50 (UK) | $60 (USA) | €55 (EU)
- Full tracking provided on all orders
- Secure, discreet packaging
- Average delivery: 10-20 business days (varies by destination)
- Customs documentation handled professionally
Shipping to Your Region
United Kingdom Shipping
UK Delivery Regions: We deliver to all UK postcodes including England, Scotland, Wales, Northern Ireland, and offshore islands. Some remote areas may experience slightly extended delivery times.
All prices include UK VAT—no hidden charges at checkout or upon delivery.
European Union Shipping
EU Countries We Serve: Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Sweden, Denmark, Poland, Ireland, Portugal, and all other EU member states.
Note for EU Customers: Due to post-Brexit regulations, some shipments may require customs clearance. We handle all documentation and work with customs-friendly carriers to ensure smooth delivery. Pricing displayed includes estimated duties/VAT for most EU countries.
United States Shipping
US States Served: All 50 states including Alaska and Hawaii. PO Boxes accepted for most products (some restrictions on bulky fitness equipment).
Customs Information: Packages under $800 typically clear customs without additional fees (de minimis exemption). USPS tracking becomes available once your package enters the United States.
International Shipping (Rest of World)
Countries We Ship To: Canada, Australia, New Zealand, Switzerland, Norway, Japan, South Korea, Singapore, UAE, and many more. Enter your address at checkout to see availability and costs.
Important: International customers are responsible for any import duties/taxes imposed by their destination country. We provide all necessary customs documentation.
Order Processing & Delivery Timeline
Order Placed
You receive instant email confirmation with order number. Our team begins processing your order.
Processing (1-3 business days)
We carefully pack your products with protective materials. Quality checks performed before shipment.
Shipped
You receive shipping confirmation email with tracking number and carrier details.
In Transit (8-25 days depending on destination)
Track your package via our Order Tracking Page. Updates provided as your package moves through international transit.
Delivered
Your wellness products arrive safely at your door. Start your health journey!
Tracking Tip: International tracking may show limited updates during customs clearance. This is normal—your package is moving through the process. Contact support@kohenor.com if tracking hasn’t updated in 7+ days.
Questions About Shipping?
Our support team is here to help with tracking, delivery estimates, and any shipping concerns.
Contact SupportShipping FAQs
We partner with trusted carriers including Royal Mail (UK), DPD, DHL, FedEx International, and USPS (USA). Carrier selection is optimized based on your location for fastest, most reliable delivery.
UK: No additional fees—VAT included.
EU: Usually included in pricing; rare exceptions may apply.
US: Orders under $800 typically exempt.
Other countries: Customer responsible for local import fees. See our Customs Information Page.
Not likely! International packages often show gaps in tracking during customs processing (3-7 days is normal). If your tracking shows no updates for 10+ business days, email support@kohenor.com and we’ll investigate immediately.
If your order hasn’t shipped yet, email support@kohenor.com immediately—we can update it. Once shipped, address changes require carrier-specific procedures and may incur fees.
Yes! Express options available at checkout for select destinations:
UK Express: 3-5 business days (£12.95)
EU Express: 5-8 business days (€19.95)
US Express: 7-12 business days ($24.95)